Find your device's IP address using the CP PLUS IP Finder Tool .
after an update to ensure new features and bug fixes initialize correctly. STQC Cameras: cp plus firmware update download
Step 1: Identify Your Exact CP Plus Model and Hardware Version Find your device's IP address using the CP
| Problem | Possible Cause | Solution | | :--- | :--- | :--- | | | Wrong firmware for model | Redownload using the exact model number from the device label. | | USB drive not detected | Drive not formatted to FAT32 | Reformat the USB drive to FAT32. Try a smaller capacity drive (4GB-16GB). | | Device stuck on boot logo | Corrupted update or power loss | Perform a recovery: Hold down the reset button (inside the device) while powering on. Then update again from USB. | | Mobile app can't see device after update | Network settings reset | Reconfigure IP settings (use DHCP or set a static IP). Re-add device in CP Plus Smart app using the new QR code. | | Update completes but feature missing | You skipped intermediate versions | Some models require updating to a middle version first. Check release notes. | | | USB drive not detected | Drive