In their eventual internal and external communications, the bank generally denied that a massive breach had occurred, often referring to the incident as "unverified claims." However, by the time data appears on DarkForums, the damage is often already done. The bank emphasized that the "most sensitive" financial keys and passwords were not part of the public sample. Nevertheless, the presence of internal CMS screenshots forced the bank into a defensive mode regarding its internal operations.

When customers need to file taxes or verify ongoing payments, they must extract clear histories over long durations. The platform accommodates this by allowing users to request automated text outputs:

: Users should check for unauthorized transactions or login attempts.

For complex accounts with linked credit lines or investment portfolios, visiting a physical branch with your national ID ( Cédula de Ciudadanía ) remains the most reliable option. Step 4: Obtain written Confirmation

Screenshots featuring customers' names along with login and logout timestamps. Document Files:

Attackers may use your name and contact information to create convincing phishing emails or SMS messages (smishing) to steal login credentials.

Immediately change your online banking password and security questions. Avoid using the same password for banking as you do on other websites.